Eaton UPS Service Programs

Comprehensive lifecycle support — from installation and commissioning through preventive maintenance and emergency response. Available in 48 countries.

Installation & Commissioning

Factory-trained engineers handle site survey, equipment installation, battery commissioning, and load-bank testing. Every installation is documented with a commissioning protocol and as-built drawings per IEC 62040-1.

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Preventive Maintenance

Scheduled inspection programs aligned to manufacturer recommendations: visual checks, thermal scans, battery impedance testing, firmware updates, and capacitor aging assessment. Available quarterly or semi-annually.

Emergency Response

24/7 emergency technical hotline with guaranteed response time under 4 hours for critical accounts. On-site dispatch within 24 hours in covered regions. Spare parts pre-positioned at regional hubs.

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Battery Replacement

End-of-life battery assessment using impedance and conductance testing. Replacement scheduling coordinated to minimize downtime. Spent batteries collected and recycled through certified waste handlers.

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Compliance Documentation

Certification renewal tracking, test report archiving, and audit-ready compliance packages. We maintain your complete product certification history and deliver updated documents proactively before expiration.

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Training & Knowledge Transfer

On-site and online training for facility engineers and maintenance technicians. Covers UPS operation, alarm interpretation, basic troubleshooting, and safe battery handling procedures per NFPA 70E.

Service Level Agreements

Structured service tiers to match your operational requirements and budget.

Essential

Annual Preventive Maintenance

  • ✓ Annual on-site inspection
  • ✓ Battery health report
  • ✓ Business hours phone support
  • ✓ 48-hour on-site response

Professional

Semi-Annual Maintenance + Priority

  • ✓ Semi-annual inspections
  • ✓ Thermal imaging included
  • ✓ 24/7 phone support
  • ✓ 24-hour on-site response
  • ✓ Firmware updates included

Premium

Full Coverage + Parts Included

  • ✓ Quarterly inspections
  • ✓ Battery replacement included
  • ✓ 24/7 priority support
  • ✓ 8-hour on-site response
  • ✓ All parts and labor included
  • ✓ Remote monitoring setup

Request a Service Proposal

Provide your equipment inventory and site details. We will deliver a tailored service proposal within 48 hours.

Get a Service Quote